Job Description
Are you seeking a career with a flexible schedule and immediate start opportunities?
Apex Global Solutions is currently hiring a Weekend Support Specialist to join our dynamic team in New York, NY. In this role, you will play a critical part in ensuring our clients receive top-tier technical assistance and operational support during high-demand weekend periods.
We are looking for proactive, tech-savvy individuals who thrive in a fast-paced environment and want to build a long-term career with a leading industry provider. If you are ready to take the next step in your professional journey with immediate hiring prospects, we want to hear from you.
Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Troubleshoot hardware and software issues for a diverse client base via phone and ticketing systems.
- Manage Weekends Operations: Oversee and execute critical daily operations to ensure business continuity during weekend shifts.
- Customer Interaction: Deliver exceptional service by resolving inquiries efficiently and professionally, maintaining high CSAT scores.
- Documentation: Log all support tickets, resolutions, and customer feedback into the CRM system accurately.
- Collaboration: Partner with the weekday support team to escalate complex issues and share best practices.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Experience: Minimum 1-2 years of experience in customer support, IT help desk, or retail operations.
- Technical Skills: Proficient in Microsoft Office Suite and basic understanding of networking concepts.
- Schedule: Must be available to work weekends (Saturday & Sunday) and holidays as needed.
- Communication: Strong verbal and written communication skills with a focus on clarity and empathy.