Job Description
Join MetroServe Solutions as a Weekend Shift Operations Manager and lead our weekend team to deliver exceptional service across New York City. This full-time role offers the perfect work-life balance with Saturday/Sunday shifts, competitive compensation, and comprehensive benefits. You'll oversee daily operations, mentor staff, and ensure seamless service delivery while enjoying your weekdays free. Ideal for professionals seeking weekend-only schedules without sacrificing career growth.
Responsibilities
- Manage and mentor 10-15 weekend staff across multiple service lines
- Coordinate daily operations, inventory, and client communications
- Implement quality control measures and service excellence protocols
- Handle escalated customer issues with professionalism and urgency
- Prepare weekend performance reports and strategic improvement plans
- Collaborate with weekday managers for operational continuity
- Ensure strict adherence to safety and compliance standards
Qualifications
- Bachelor's degree in Business Administration or related field
- 3+ years experience in operations or shift management
- Proven leadership with weekend shift scheduling expertise
- Strong problem-solving and conflict resolution abilities
- Excellent communication and interpersonal skills
- Proficiency in operational software and reporting tools
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation