Job Description
Join the NovaStream Team!
We are seeking a dedicated and enthusiastic Weekend Shift Customer Support Associate to join our thriving team in Jacksonville. If you value a healthy work-life balance and want to make a tangible impact on our customers' experience, we want to hear from you.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and professionalism. We offer a modern, collaborative environment where your skills are valued and your growth is prioritized.
Why Choose NovaStream?
- Flexible Scheduling: Enjoy the freedom of working weekends while maintaining your weekday commitments.
- Competitive Compensation: Earn a solid hourly wage with opportunities for performance bonuses.
- Professional Development: Access ongoing training and clear pathways for career advancement.
- Modern Work Culture: Join a diverse team that prioritizes innovation and employee well-being.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during weekend shifts.
- Diagnose and resolve technical and billing inquiries with a focus on accuracy and speed.
- Document all customer interactions and resolutions in the CRM system to maintain accurate records.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Identify opportunities to improve processes and suggest solutions to management.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service or technical support is a plus.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to multitask and remain calm under pressure.