Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Shift Customer Service Specialist! We're seeking passionate professionals to deliver exceptional guest experiences during peak weekend hours at our premier New Orleans location. This full-time role offers stability with competitive benefits and opportunities for growth in the vibrant hospitality industry. If you thrive in fast-paced environments and excel at creating memorable moments for visitors to the Big Easy, apply today!
Responsibilities
- Manage guest inquiries and provide exceptional service during weekend shifts
- Process reservations and coordinate front desk operations efficiently
- Resolve guest complaints with professionalism and discretion
- Train and mentor new staff on weekend procedures
- Monitor occupancy rates and adjust staffing as needed
- Collaborate with cross-functional teams for seamless operations
- Maintain detailed records of guest interactions and feedback
Qualifications
- 2+ years in customer service or hospitality role
- Availability for all weekend shifts (Fri-Sun)
- Strong conflict resolution and multitasking abilities
- Proficiency with reservation systems and POS software
- Exceptional communication and interpersonal skills
- Knowledge of New Orleans tourism landscape preferred
- Ability to work independently under minimal supervision
- Valid Louisiana hospitality certification or willingness to obtain