Job Description
Join our dynamic team at Pacific Retail Solutions as a Weekend Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment.
What We Offer:
- Competitive hourly wages plus performance bonuses
- Comprehensive training program
- Employee discount on all products
- Health benefits for part-time employees (20+ hrs/week)
- Positive team culture with advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately using POS systems
- Resolve customer complaints and escalate complex issues appropriately
- Assist with inventory management and store merchandising
- Collaborate with team members to ensure smooth weekend operations
- Maintain clean and organized workspaces
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work weekends (Saturday/Sunday) with flexible availability
- Proficiency with basic computer systems and POS software
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs