Job Description
Join Metro Retail Solutions as a Weekend Shift Customer Service Specialist in the heart of Manhattan! We're seeking energetic professionals to deliver exceptional customer experiences during high-traffic weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth within our dynamic retail environment. If you thrive in fast-paced settings and have a passion for customer satisfaction, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately using POS systems and maintain detailed records
- Resolve customer complaints and escalate complex issues to management
- Assist with inventory management and store merchandising tasks
- Collaborate with weekend team to ensure seamless store operations
- Uphold brand standards and maintain a clean, organized sales floor
- Participate in weekend sales events and promotional activities
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Proficiency with POS systems and basic computer applications
- Flexible weekend availability (Saturday/Sunday required)
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and problem-solving mindset