Job Description
We are seeking a motivated and detail-oriented Weekend Shift Customer Service Representative to join our dynamic team in Memphis. If you are looking for a stable full-time opportunity with flexible weekend hours and a competitive benefits package, this is the perfect role for you.
As a key member of our support team, you will be responsible for managing high-volume customer inquiries via phone and email. We pride ourselves on delivering exceptional service, and we are looking for candidates who are eager to learn, grow, and contribute to our company culture.
Why Join Us?
- Competitive hourly pay ($22 - $26/hr)
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with matching
- Paid training and career advancement opportunities
- Employee referral bonuses
Responsibilities
- Handle a high volume of incoming customer calls and emails with professionalism and accuracy.
- Resolve customer inquiries, complaints, and issues efficiently within established service level agreements.
- Accurately document all customer interactions and account information into the CRM system.
- Collaborate with team leads and other departments to escalate complex issues and ensure proper follow-up.
- Maintain a positive and empathetic demeanor when dealing with challenging customer situations.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant college coursework is a plus.
- Previous customer service experience in a call center or retail environment preferred.
- Strong verbal and written communication skills with the ability to converse clearly with a diverse customer base.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Reliable internet connection and computer equipment if working remotely.