Job Description
Join Vegas Hospitality Group and become part of the vibrant Las Vegas hospitality scene! We're seeking energetic Weekend Shift Customer Service Representatives to deliver exceptional guest experiences during peak weekend hours. This role offers competitive compensation, flexible scheduling, and the opportunity to work in one of the world's most exciting destinations. Perfect for students, parents, or professionals seeking supplemental income with a dynamic team environment.
Responsibilities
- Provide outstanding customer service to hotel guests via phone, email, and in-person interactions
- Manage reservation systems and process check-in/check-out procedures efficiently
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Maintain accurate records of guest communications and transactions
- Assist with weekend event coordination and special request fulfillment
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Strong communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun, 8am-6pm)
- Proficiency with reservation software (e.g., Opera, Marriott Bonvoy)
- Valid Nevada driver's license (for occasional errands)
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs