Job Description
Are you seeking a stable, full-time position that respects your personal time? Apex Digital Solutions is looking for a dedicated Weekend Operations Specialist to join our growing team in Columbus, Ohio.
We offer a modern work environment, competitive benefits, and a schedule designed for work-life balance. If you excel in a fast-paced setting and thrive on weekends, this is your opportunity to make an impact without sacrificing your weekdays.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve complex issues and escalations efficiently while maintaining a high level of customer satisfaction.
- Update and maintain accurate records in our CRM database to track customer interactions and resolutions.
- Collaborate with the Monday-Friday support team to ensure seamless handovers and continuity of service.
- Identify trends in customer feedback and suggest process improvements to enhance the weekend service experience.
- Adhere to all company policies, compliance standards, and security protocols.
- Perform routine system checks and reporting to ensure operational readiness.
Qualifications
- High school diploma or GED required; Associate's degree in a related field is a plus.
- Previous experience in customer service or technical support (1+ years preferred).
- Demonstrated ability to work effectively and independently during weekends and holidays.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Reliable high-speed internet connection and a quiet home office environment.