Job Description
Join our dynamic team as a Weekend Operations Specialist in Dallas! This unique full-time role offers the perfect work-life balance with Saturday/Sunday shifts while maintaining competitive compensation and career growth. We're seeking a motivated professional to ensure seamless weekend operations for our high-growth tech services company. Enjoy weekday freedom while making a significant impact during peak weekend demand periods.
Responsibilities
- Oversee weekend service delivery across all Dallas metro locations
- Coordinate with on-call technical teams for rapid issue resolution
- Manage weekend customer inquiries via phone and digital channels
- Conduct daily operational audits and compliance checks
- Generate weekend performance reports for leadership review
- Train weekend staff on new protocols and technologies
- Optimize weekend scheduling for maximum efficiency
Qualifications
- 2+ years experience in operations or customer service leadership
- Proven ability to work independently during off-peak hours
- Strong proficiency with CRM and ticketing systems (Salesforce preferred)
- Valid Texas driver's license for occasional site visits
- Weekend availability (Saturday/Sunday 6AM-6PM)
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced weekend environments
- Basic technical troubleshooting knowledge