Job Description
Are you looking for a rewarding career with flexible weekend and night shift opportunities? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our high-growth Seattle team.
We are a forward-thinking company that values work-life balance. Whether you are a night owl or prefer the quiet of the weekend, we have a spot for you. Join us in delivering exceptional service while enjoying a schedule that fits your lifestyle.
Why Join Us?
- Competitive hourly pay ($25 - $35/hr)
- Comprehensive health, dental, and vision insurance
- Flexible scheduling and paid time off
- Opportunities for career advancement within a tech-forward organization
Responsibilities
- Provide technical troubleshooting and customer support during evening and weekend shifts.
- Monitor system performance and resolve incoming tickets efficiently to ensure minimal downtime.
- Document technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless handover of critical issues.
- Maintain a high level of customer satisfaction through clear and professional communication.
- Stay updated on company products and services to provide accurate assistance.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Proven experience in a customer service or technical support role.
- Ability to work flexible schedules, including weekends and nights.
- Strong problem-solving skills and technical aptitude.
- Excellent written and verbal communication skills.
- Basic proficiency with Windows, Mac, and mobile devices.