Job Description
Are you looking for a dynamic role that offers the perfect work-life balance? Apex Solutions Inc. is currently seeking a dedicated Weekend Night Shift Customer Service Representative to join our growing team in Charlotte, NC. We pride ourselves on providing top-tier support to our clients, and we are looking for individuals who thrive in fast-paced environments and are available for evening and weekend shifts.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay for full-time employees.
- Modern, fully equipped office in the heart of Charlotte.
- Opportunities for career advancement within the company.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive the exceptional service they deserve.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email during evening and weekend shifts.
- Resolve complex customer issues with patience and efficiency, adhering to company scripts and guidelines.
- Accurately document all customer interactions and account updates in our CRM system.
- Collaborate with the support team to improve service processes and customer satisfaction scores.
- Maintain a professional demeanor and appearance while representing Apex Solutions Inc.
- Participate in weekly shift briefings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous customer service experience, preferably in a call center or retail environment.
- Must be available to work Weekends (Saturday & Sunday) and Night Shifts (Evenings).
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and manage time effectively in a remote or office setting.