Job Description
Join our vibrant team at Oakland City Center Hotel and deliver exceptional weekend experiences! We're seeking enthusiastic hospitality professionals to work Saturdays and Sundays in our front desk and guest services operations. Enjoy competitive pay, flexible scheduling, and the opportunity to showcase your customer service excellence in one of Oakland's premier destinations. Perfect for students, second-job seekers, or anyone seeking weekend work-life balance.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation inquiries and booking modifications
- Process payments and manage cash/credit transactions
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and occupancy reports
- Uphold brand standards and safety protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and holidays reliably
- Basic math and cash handling proficiency
- Proficient with reservation software systems
- Problem-solving and conflict resolution abilities
- Valid California driver's license (if transporting guests)
- Flexible availability including early mornings/late nights