Job Description
Join our prestigious Indianapolis Grand Hotel as a Weekend Hospitality Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during peak weekend operations. This role offers perfect work-life balance with Saturday/Sunday shifts only, competitive compensation, and opportunities for advancement in Indiana's thriving hospitality industry.
Responsibilities
- Provide exceptional guest service at front desk and concierge stations
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Execute upselling strategies for premium services
- Maintain detailed guest preference records
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and problem-solving abilities
- Weekend availability (Saturdays & Sundays required)
- Proficient with hotel management software
- Ability to work efficiently in fast-paced environments
- Basic cash handling and POS system knowledge
- Professional appearance and positive demeanor