Job Description
Join our award-winning team as a Weekend Hospitality Associate at Capital City Hospitality Group! We're seeking dynamic individuals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Washington DC's vibrant hospitality scene. Perfect for students, artists, and professionals seeking weekend work-life balance.
Why Work With Us?
- Weekend shifts only (Sat/Sun)
- Free parking and meal discounts
- Health benefits for part-timers (20+ hrs/week)
- Paid training & certification opportunities
Responsibilities
- Provide exceptional guest service at front desk and concierge stations
- Manage check-in/check-out processes using Opera PMS system
- Coordinate weekend events and VIP guest requests
- Resolve guest inquiries and complaints with professionalism
- Maintain accurate reservation and billing records
- Collaborate with housekeeping and maintenance teams
- Execute upselling initiatives for room upgrades and amenities
Qualifications
- Previous hospitality or customer service experience preferred
- Availability to work all weekend shifts (Sat/Sun)
- Strong communication and problem-solving skills
- Proficiency with reservation management software
- Ability to multitask in fast-paced environments
- Basic knowledge of Washington DC attractions and events
- Valid driver's license (for occasional errands)
- Flexible schedule availability during holidays