Job Description
Join Boston's premier hospitality destination as a Weekend Hospitality Associate! We're seeking energetic professionals to deliver exceptional guest experiences during Saturday and Sunday shifts at our iconic waterfront location. This role offers competitive pay, flexible scheduling, and opportunities for growth within our renowned brand. Perfect for students, professionals with weekday commitments, or anyone seeking weekend-only work in a dynamic environment.
Enjoy complimentary meals, staff discounts, and a vibrant team culture focused on excellence. Our Seaport location offers stunning views and easy access to public transportation. If you thrive in fast-paced settings and take pride in creating memorable moments, we encourage you to apply today!
Responsibilities
- Deliver exceptional customer service to weekend guests with warm professionalism
- Manage front desk operations including check-ins, check-outs, and reservation management
- Handle cash transactions and POS operations with 100% accuracy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and concerns promptly using company protocols
- Assist with event setup and guest services during weekend functions
- Maintain pristine lobby and common area standards throughout shifts
- Complete daily reports and handover documentation meticulously
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Weekend availability (Saturday/Sunday) is non-negotiable
- Proficiency with reservation systems and POS software
- Exceptional communication and conflict resolution skills
- Ability to work efficiently under pressure during peak periods
- Valid Massachusetts Food Handler/ServSafe certification a plus
- Attention to detail with strong organizational abilities
- Positive attitude and commitment to team collaboration