Job Description
Join our vibrant hospitality team at the iconic Grand Las Vegas Hotel & Casino! We're seeking energetic Weekend Guest Services Associates to deliver exceptional experiences to our international guests. This flexible part-time role offers competitive pay and opportunities for growth in one of the world's premier destinations. Perfect for students, night owls, or anyone seeking weekend work with a dynamic team.
Responsibilities
- Provide exceptional customer service to hotel guests via phone, email, and in-person interactions
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest room requests
- Assist with event operations and VIP guest services during peak hours
- Maintain a clean and organized lobby/reception area
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible weekends including nights/holidays
- Basic computer proficiency and POS system experience
- Positive attitude with ability to thrive in fast-paced environments
- Must be 18+ years old and eligible to work in the US
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Nevada gaming card (will assist with application process)