Job Description
We are seeking dedicated professionals to join our high-performing team in Oklahoma City. This is a unique opportunity to secure a full-time position with the flexibility of weekend shifts. At Apex Support Solutions, we pride ourselves on delivering exceptional service while maintaining a healthy work-life balance for our employees.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling designed around your weekend availability.
- Professional development and career growth opportunities.
If you are looking for a stable career path with the convenience of weekend hours, we want to hear from you.
Responsibilities
- Resolve Customer Inquiries: Efficiently handle incoming calls, emails, and chat requests regarding products and services.
- Problem Resolution: Troubleshoot technical or billing issues and provide accurate solutions to ensure customer satisfaction.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and account details within the CRM system.
- Team Collaboration: Work closely with cross-functional teams to escalate complex issues and improve service protocols.
- Quality Assurance: Adhere to company standards and policies to ensure a consistent and high-quality customer experience.
- Training: Participate in ongoing training sessions to stay updated on product knowledge and service enhancements.
Qualifications
- Experience: Minimum of 1 year of experience in customer support, sales, or a related field.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Availability: Must be available to work weekends (Saturday and Sunday) consistently.
- Technical Proficiency: Comfortable using computers, CRM software, and Microsoft Office Suite.
- Reliability: Strong time management skills and the ability to work independently with minimal supervision.
- Education: High school diploma or GED equivalent required.