Job Description
Are you looking for a rewarding career that fits your weekend schedule? Luminous Solutions LA is seeking a dedicated Customer Experience Specialist to join our dynamic team in the heart of Los Angeles.
We offer a competitive compensation package, comprehensive benefits, and a culture that values work-life balance. If you are a proactive problem-solver who thrives in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately while maintaining strict data integrity.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Maintain a clean, organized, and welcoming workspace for both customers and staff.
- Upsell products and services to meet departmental sales targets.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) as part of a full-time schedule.
- Proficient in Microsoft Office Suite and CRM software.
- Strong time management and multitasking abilities.