Job Description
Welcome to Apex Logistics Solutions, a premier industry leader based in the heart of Washington, D.C. We are dedicated to delivering excellence in logistics and customer experience. We are currently seeking a high-energy Weekend Customer Support Specialist to join our expanding team.
This is a unique opportunity to work a stable, full-time schedule with the flexibility of focusing on weekends. You will be the first point of contact for our valued clients, ensuring their logistics needs are met with precision and empathy. We pride ourselves on a premium work environment, competitive compensation, and clear pathways for career advancement.
Why Join Us?
• Flexible Schedule: Enjoy your weekdays free while earning a full-time income.
• Competitive Pay: $18 - $26/hour based on experience.
• Modern Culture: Work in a sleek, modern office in downtown DC.
Responsibilities
- Manage Customer Relations: Provide exceptional support to clients via phone, email, and live chat specifically during weekend hours.
- Resolve Complex Issues: Troubleshoot logistics inquiries, track shipments, and resolve account discrepancies efficiently.
- Data Entry & Reporting: Maintain accurate records of all interactions in the CRM system and generate weekly performance reports.
- Team Collaboration: Communicate critical weekend issues to the weekday support team to ensure seamless service continuity.
- Process Optimization: Identify recurring weekend issues and suggest workflow improvements to enhance customer satisfaction.
- Adherence to Standards: Follow all company protocols, compliance guidelines, and safety standards.
Qualifications
- Availability: Must be available to work Friday evenings (4:00 PM - 8:00 PM) and Saturdays (9:00 AM - 6:00 PM).
- Experience: Minimum of 1 year of customer service or logistics support experience preferred.
- Communication: Superior verbal and written communication skills with a professional demeanor.
- Problem Solving: Strong analytical skills with the ability to think critically and resolve issues under pressure.
- Technical Skills: Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Location: Must be willing to work from our Washington, DC office.