Job Description
Are you looking for a flexible weekend schedule that fits your lifestyle? Apex Tech Solutions is seeking a dedicated Weekend Customer Support Specialist to join our high-performing team in New York.
In this role, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved efficiently and professionally. We value reliability, clear communication, and a proactive approach to customer satisfaction. If you thrive in a fast-paced environment and want to earn a competitive wage while enjoying your Saturdays and Sundays off, we want to hear from you.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Weekend-only schedule (Saturday & Sunday) with full benefits eligibility.
- Modern office environment in the heart of Manhattan.
- Opportunities for career growth and permanent placement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Document all interactions and resolutions in our CRM system (Salesforce) to maintain accurate records.
- Collaborate with the engineering team to escalate complex bugs and report software issues.
- Maintain a high level of customer satisfaction (CSAT) scores during weekend shifts.
- Provide training and support to new weekend staff members.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience, preferably in a technical support or retail environment.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision during weekend shifts.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- A positive attitude and a genuine desire to help others.