Job Description
Apex Support Solutions is seeking dedicated and energetic professionals to join our thriving team in Miami, FL. We are currently offering immediate start opportunities for Weekend Shift positions. If you are looking for a flexible part-time role that offers competitive pay and growth potential, we want to hear from you.
Our team plays a crucial role in delivering exceptional service to our clients, ensuring seamless operations even during peak weekend periods. You will be the face of our company, resolving inquiries and building lasting relationships.
Why Join Us?
- Immediate Start Available
- Flexible Weekend Schedules
- Competitive Hourly Pay ($18 - $24/hr)
- Health Benefits for Full-time hours
- Professional Development Opportunities
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with patience and professionalism.
- Resolve complex customer issues and complaints efficiently, aiming for first-contact resolution.
- Log all customer interactions and updates accurately into our CRM database.
- Collaborate with the technical team to escalate and resolve product-related issues.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Participate in weekly team meetings to discuss performance and process improvements.
- Assist in training new team members during off-peak periods.
Qualifications
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills in English.
- Ability to work weekends (Saturday and Sunday) and flexible shifts.
- Proficiency with Microsoft Office Suite and CRM software (experience with Zendesk/HubSpot is a plus).
- High school diploma or GED required.
- Ability to work in a fast-paced, high-pressure environment.
- Experience in the Florida market is a plus.