Job Description
Are you looking for a weekend job that pays well and starts immediately? Horizon Customer Solutions is currently seeking a dedicated Weekend Customer Support Specialist to join our elite team in New York City. We are looking for individuals who are proactive, empathetic, and ready to deliver excellence in a premium work environment.
In this role, you will be the face of our brand, ensuring our clients receive top-tier assistance during peak weekend hours. We prioritize talent and offer a competitive compensation package for those ready to join us without delay.
Responsibilities
- Provide exceptional technical and general support to customers via phone, email, and live chat.
- Resolve complex customer inquiries and issues with speed, accuracy, and a focus on first-contact resolution.
- Document all interactions and detailed solutions within our CRM system.
- Collaborate with cross-functional teams to improve service delivery and product offerings.
- Adhere to strict quality assurance standards and maintain high CSAT scores.
- Stay updated on product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor's degree preferred.
- Previous customer service experience in a fast-paced environment is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work weekends (Saturday & Sunday) and occasional holidays as required.
- Reliable internet connection and home office setup if working remotely/hybrid.