Job Description
We are seeking a highly motivated Weekend Support Specialist to join our growing team in Boston, MA. If you value flexibility and want to work weekends while maintaining a full-time schedule or seeking part-time work, this is the perfect opportunity for you.
At Apex Operations Inc., we pride ourselves on delivering top-tier customer service. As a Weekend Specialist, you will be the bridge between our clients and our technical team, ensuring that every customer interaction is positive and resolved efficiently. Enjoy the freedom of a weekend schedule with competitive pay and comprehensive benefits.
Why Join Us?
- Flexible Hours: Dedicated Saturday and Sunday shifts with no early morning requirements.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within our operations department.
Responsibilities
- Manage and respond to customer inquiries via email, chat, and phone during weekend hours.
- Troubleshoot technical issues and provide detailed solutions to ensure customer satisfaction.
- Document all interactions and support tickets accurately in our CRM database.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Assist in training new weekend staff members on standard operating procedures.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous customer service or technical support experience is a plus but not mandatory.
- Must be available to work Saturdays and Sundays (Full-time weekend availability).
- Strong verbal and written communication skills with a professional tone.
- Proficiency in using computer applications, email, and basic ticketing systems.
- Ability to work independently with minimal supervision.