Job Description
Are you looking for a rewarding weekend job in Baltimore that offers flexibility and professional growth? Apex Frontline Solutions is currently hiring Weekend Customer Support Specialists to join our high-performing team. We serve a diverse portfolio of clients across the Mid-Atlantic, including Virginia and Washington D.C., and we are looking for individuals who thrive in a dynamic environment.
This is an entry-level position ideal for students or professionals seeking a part-time schedule. You will handle customer inquiries, provide technical support, and ensure our clients have an exceptional experience during peak weekend hours.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during Friday through Sunday shifts.
- Resolve incoming inquiries and troubleshoot basic technical issues efficiently.
- Document all interactions and case updates accurately in our CRM system.
- Collaborate with the Monday-Friday team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a positive and professional demeanor in high-volume situations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or retail experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and typing proficiency.
- Reliable transportation to the Baltimore office.