Job Description
Are you looking for a Local Weekend Shift job in Virginia Beach, VA that offers stability and flexibility? Apex Support Systems is seeking a dedicated Customer Support Specialist to join our high-performing team. We are proud to offer a supportive environment where you can build a rewarding career in customer service. While our headquarters is located in Virginia Beach, we serve a diverse clientele across the United States, including the Texas region, providing you with opportunities to work in a dynamic, national setting.
As a Weekend Specialist, you will be the face of our brand, ensuring our clients receive exceptional service during critical weekend hours. We value reliability, empathy, and a proactive approach to problem-solving.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Provide technical troubleshooting and guidance for our software products, ensuring minimal downtime for our users.
- Document all customer interactions, issues, and resolutions in our CRM database to maintain accurate records.
- Collaborate with the weekday support team to escalate complex issues and ensure consistent service quality.
- Identify opportunities to upsell or cross-sell relevant service packages to enhance customer satisfaction.
- Maintain a positive and professional demeanor while handling high-volume traffic during peak weekend periods.
Qualifications
- High school diploma or GED required; Associate’s degree or equivalent experience preferred.
- Previous experience in customer service, technical support, or call center environments is highly desirable.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work full-time hours including weekends (Saturday and Sunday) and holidays as required.
- Ability to work independently and manage time effectively in a remote or hybrid setting.