Job Description
Join Peak Performance Solutions, Colorado Springs' premier customer experience innovator! We're seeking a Weekend Customer Service Specialist to deliver exceptional support during our busiest hours. This is your opportunity to make an immediate impact while enjoying a flexible schedule in the foothills of the Rockies.
As a key member of our dynamic support team, you'll handle inquiries, resolve issues, and ensure client satisfaction through our digital channels. We provide comprehensive training, competitive compensation, and a supportive environment for career growth.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues and process orders with precision and empathy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed documentation of interactions and resolutions
- Contribute to continuous improvement of service protocols
- Support weekend inventory management and quality assurance tasks
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Ability to work independently and prioritize multiple tasks
- Weekend availability (Saturday/Sunday) is mandatory
- High school diploma or equivalent required