Job Description
Are you looking for a rewarding career with a company that values your time and dedication? Apex Support Solutions is seeking a detail-oriented and friendly Customer Service Representative to join our team in San Diego, CA.
Our team enjoys the stability of a full-time role with the flexibility of a weekend schedule. We offer a competitive hourly rate and weekly paychecks, ensuring you are compensated for your hard work every single week.
As a Weekend Shift Specialist, you will be the first point of contact for our valued clients, resolving inquiries and providing top-tier support.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during weekend shifts.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Process orders, returns, and refunds accurately and efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the operations team to improve service processes and customer satisfaction scores.
- Maintain a professional and positive demeanor during peak hours.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, support, or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and CRM software (experience with Salesforce or Zendesk is a plus).
- Ability to work independently and meet strict deadlines.