Job Description
Join our dynamic team at Capital Connect Solutions! We're urgently seeking Weekend Customer Service Specialists to deliver exceptional client experiences during our peak weekend hours. This is a unique opportunity to work in a fast-paced environment while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and the chance to grow your career in customer service excellence.
Why Apply?
- Immediate start date for qualified candidates
- Competitive hourly wages with performance incentives
- Modern downtown DC location with free weekend parking
- Comprehensive benefits package including health insurance
- Clear career advancement pathways
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in company systems
- Collaborate with on-call support teams for escalated issues
- Maintain 95%+ customer satisfaction metrics
- Participate in weekend shift handovers and team briefings
- Adhere to all company compliance and security protocols
Qualifications
- Minimum 1 year customer service experience in a high-contact environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during weekend shifts
- Flexibility to cover variable weekend schedules (Fri-Sun)
- Problem-solving mindset with strong attention to detail
- Valid government-issued photo ID
- U.S. work authorization required