Job Description
Join our dynamic team at Oakland Support Services as a Weekend Customer Service Specialist! We're urgently hiring motivated individuals to provide exceptional support during our high-demand weekend shifts. This is a fantastic opportunity to make an immediate impact in a fast-paced environment while enjoying competitive pay and flexible scheduling. If you thrive in customer-facing roles and excel under pressure, we want to hear from you!
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person inquiries
- Resolve customer issues efficiently with empathy and professionalism
- Process transactions and maintain accurate records in CRM systems
- Collaborate with weekend team to ensure seamless operations
- Adapt to fluctuating customer volumes during peak weekend hours
- Uphold company standards for service quality and compliance
Qualifications
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a high-energy environment
- Flexible availability for weekend shifts (Sat/Sun 6AM-6PM)
- Positive attitude under pressure and problem-solving mindset
- High school diploma or equivalent required