Job Description
Join our dynamic hospitality team as a Weekend Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our peak weekend hours. No prior experience required – we provide comprehensive training and offer flexible scheduling to fit your lifestyle. Perfect for students, career changers, or anyone seeking weekend work in the vibrant heart of NYC. Enjoy competitive pay, team discounts, and a supportive work environment where your growth is our priority.
Responsibilities
- Provide exceptional customer service and assistance to guests
- Manage reservations and check-in/check-out processes
- Address guest inquiries and resolve issues promptly
- Collaborate with team members to ensure smooth operations
- Maintain cleanliness and organization of public areas
- Process payments and handle cash transactions accurately
- Assist with event setup and special requests
Qualifications
- No prior experience required - we train everyone!
- Strong communication and interpersonal skills
- Reliable and punctual with weekend availability
- Ability to work in a fast-paced environment
- Basic computer literacy (training provided)
- Positive attitude and customer-focused mindset
- Team player with collaborative spirit
- Must be authorized to work in the US