Job Description
Join our dynamic team at Sunshine Hospitality Group, where weekend warriors thrive! We're seeking energetic Customer Service Specialists to deliver exceptional guest experiences during peak weekend hours at our premium Miami waterfront location. This flexible role combines competitive pay with a vibrant work environment, perfect for students, parents, or anyone seeking weekend-only employment. Enjoy Miami's sunny weekends while building valuable hospitality skills with industry-leading training and advancement opportunities.
Responsibilities
- Deliver exceptional customer service during Saturday/Sunday shifts (8:00 AM - 6:00 PM)
- Manage guest inquiries, bookings, and resolve service issues with professionalism
- Operate reservation systems and process payments accurately
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain pristine facility standards and inventory management
- Upsell premium services and amenities to enhance guest experiences
- Participate in weekend staff briefings and training sessions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in high-volume environment
- Availability exclusively Saturdays and Sundays (no weekday shifts)
- Proficiency with reservation software and POS systems
- Exceptional communication skills in English (Spanish fluency a plus)
- Ability to thrive in fast-paced weekend settings
- Valid Florida driver's license (if required for site visits)
- Background check and drug test required