Job Description
Join our dynamic hospitality team as a Weekend Customer Service Specialist where your weekends matter! Coastal Living Resorts offers premium flexible scheduling for candidates seeking work-life balance without compromising on career growth. This role is perfect for students, parents, or professionals looking for weekend-focused opportunities in Jacksonville's thriving tourism sector.
As a key ambassador of our luxury resort experience, you'll deliver exceptional service to weekend guests while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Our commitment to flexible scheduling includes rotating shifts and adaptable start times to accommodate your lifestyle.
Responsibilities
- Deliver exceptional guest experiences during peak weekend operations
- Manage check-in/check-out processes with efficiency and warmth
- Resolve guest inquiries and concerns promptly using CRM systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell resort amenities and special weekend packages
- Maintain pristine front desk appearance and inventory
Qualifications
- 1+ years customer service experience in hospitality or retail
- Strong conflict resolution and multitasking abilities
- Flexible availability including weekends and holidays
- Proficient with reservation software and POS systems
- Valid Florida driver's license (for occasional errands)
- Professional appearance and positive communication style
- Ability to stand for extended periods during shifts
- High school diploma or equivalent required