Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Charlotte, NC! We're urgently hiring motivated individuals to deliver exceptional service during our peak weekend hours. This flexible role offers competitive pay and the opportunity to work in a fast-paced, supportive environment. Perfect for students, second-job seekers, or those seeking weekend-only work. No prior experience required—we provide comprehensive training!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, scheduling, and service-related issues efficiently
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless weekend operations
- Adhere to company policies and maintain confidentiality standards
- Support inventory management and merchandising tasks as needed
- Uphold a clean and organized workspace
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer proficiency (MS Office, POS systems)
- Flexibility to work weekends (Fri-Sun) and occasional holidays
- Reliable transportation and punctuality
- Positive attitude and problem-solving mindset
- Customer service experience preferred but not required