Job Description
Join our award-winning hospitality team as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend hours. This is your opportunity to make a tangible impact while enjoying a flexible schedule that respects your work-life balance. Perfect for students, parents, or career changers seeking weekend-only roles with immediate onboarding.
Why you'll love this role:
- Premium weekend-only schedule (Saturdays & Sundays)
- Competitive hourly pay with weekly paychecks
- Free parking and meal benefits
- Immediate start – no waiting period
- Growth opportunities into full-time roles
Responsibilities
- Deliver exceptional customer service across all guest touchpoints
- Manage high-volume weekend check-in/check-out processes
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records in property management systems
- Uphold brand standards and cleanliness protocols
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong conflict resolution and communication skills
- Ability to work independently in a fast-paced environment
- Basic proficiency with reservation systems (e.g., Opera, Delphi)
- Flexible availability for weekend shifts (6AM-2PM or 2PM-10PM)
- Valid Wisconsin driver's license (if applicable)
- Ability to lift 25 lbs and stand for extended periods