Job Description
Join our dynamic team at San Antonio Community Services! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional experiences while maintaining our high standards. This flexible weekend position offers competitive pay in a supportive environment where your contributions directly impact community satisfaction. Enjoy weekday freedom while making meaningful connections on Saturdays and Sundays.
Responsibilities
- Deliver outstanding in-person and phone customer service during weekend shifts (7 AM - 7 PM)
- Manage front desk operations including visitor check-ins, appointment scheduling, and resource distribution
- Process transactions using POS systems while maintaining accurate financial records
- Resolve customer inquiries with empathy and solution-oriented approaches
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain facility cleanliness and organized resource areas
- Participate in weekend training sessions and process improvements
Qualifications
- High school diploma or equivalent; customer service certification preferred
- Minimum 1 year experience in customer-facing roles
- Proficiency in POS systems and Microsoft Office Suite
- Strong conflict resolution and multitasking abilities
- Flexible availability to work weekends and holidays
- Basic knowledge of San Antonio geography and local resources
- Valid Texas driver's license (for occasional errands)
- Bilingual (English/Spanish) highly desirable