Job Description
Join our dynamic team as a Weekend Customer Service Specialist and enjoy the perfect work-life balance with Saturdays and Sundays off! FlexCare Solutions offers flexible weekend shifts with weekly pay in Charlotte's thriving tech hub. This role is ideal for students, parents, or anyone seeking predictable weekend schedules without compromising on compensation.
Why You'll Love Working With Us:
- Consistent weekend schedule (Sat/Sun only)
- Weekly direct deposit payments
- Modern, collaborative work environment
- Growth opportunities within our expanding team
- Comprehensive training provided
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues
- Document customer interactions accurately in CRM systems
- Collaborate with weekday teams for seamless handovers
- Meet weekly performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
- Uphold company data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM tools (Salesforce/Zendesk a plus)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Available to work every Saturday and Sunday
- Basic technical troubleshooting knowledge
- Positive, customer-centric attitude