Job Description
Join our dynamic hospitality team as a Weekend Customer Service Specialist where your weekend flexibility fuels exceptional guest experiences! We're seeking passionate individuals to deliver world-class service during our busiest weekend operations. Enjoy competitive pay, premium benefits, and a vibrant work environment in the heart of Manhattan. Perfect for students, parents, and professionals seeking weekend-only schedules with no weekday commitments.
Responsibilities
- Deliver exceptional customer service during weekend shifts (Sat-Sun 8am-4pm)
- Manage guest inquiries, bookings, and reservation systems
- Coordinate with cross-functional teams for seamless operations
- Resolve client issues with professionalism and efficiency
- Process payments and maintain accurate transaction records
- Uphold brand standards through premium service delivery
- Support weekend event coordination and special requests
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service or retail experience
- Weekend availability essential (Saturday/Sunday shifts)
- Exceptional communication and problem-solving skills
- Proficiency with reservation systems (Opera, Fidelio)
- Ability to thrive in fast-paced weekend environments
- Strong attention to detail and organizational abilities
- Valid NYC hospitality certification a plus