Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Portland, Ohio! We're seeking enthusiastic professionals to deliver exceptional guest experiences during peak weekend hours. This immediate-start role offers competitive pay and flexible scheduling, perfect for students, parents, or anyone seeking weekend work. Enjoy a supportive environment with opportunities for growth and recognition.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage weekend reservation systems and booking modifications
- Process payments and maintain accurate transaction records
- Coordinate with on-site teams to resolve guest inquiries efficiently
- Assist with weekend event setup and operational readiness
- Update customer profiles in our CRM database
- Contribute to weekend performance reporting and feedback analysis
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with reservation systems and MS Office Suite
- Strong communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Basic cash handling and POS system knowledge
- Flexibility to work weekends (Sat/Sun) 8am-6pm
- Valid Ohio driver's license (if local travel required)