Job Description
Join our dynamic team at Horizon Retail Solutions as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional experiences to our valued customers during peak weekend hours. Enjoy a flexible schedule that balances work and life while growing your career in a supportive environment. Our Atlanta-based team thrives on innovation and customer satisfaction, offering competitive compensation and opportunities for advancement.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges efficiently while maintaining accuracy
- Resolve customer concerns using problem-solving techniques and product knowledge
- Collaborate with weekday teams to ensure seamless service continuity
- Document interactions and maintain detailed customer records in CRM systems
- Contribute to weekend sales targets through upselling and cross-selling initiatives
- Participate in weekend team training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in retail or hospitality
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Proficiency with CRM software and Microsoft Office Suite
- Availability to work flexible weekend shifts (Saturday/Sunday)
- High school diploma or equivalent; college degree preferred
- Ability to thrive in fast-paced, high-energy environments
- Positive attitude and commitment to teamwork