Job Description
Transform your weekends into rewarding experiences with Hospitality Horizons! We're seeking dynamic Weekend Customer Service Specialists to deliver exceptional guest experiences at our premium Charlotte location. Enjoy competitive pay, flexible scheduling, and a vibrant team environment while making meaningful connections. Perfect for students, parents, and career-changers seeking weekend flexibility without sacrificing growth opportunities.
Responsibilities
- Deliver exceptional in-person customer service and support
- Manage weekend check-in/check-out processes efficiently
- Resolve guest inquiries and concerns with professionalism
- Coordinate with cross-functional teams for seamless operations
- Maintain accurate documentation and reporting systems
- Uphold brand standards through meticulous facility upkeep
- Assist with weekend event coordination and guest activities
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work weekends (Sat/Sun) and holidays
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic proficiency with reservation systems and POS software
- Valid driver's license and reliable transportation
- Must be 18+ years old and pass background check