Job Description
Join CityScape Solutions as a Weekend Customer Service Specialist and enjoy the perfect work-life balance with Saturday/Sunday shifts! We're urgently hiring enthusiastic professionals to deliver exceptional service while Detroit thrives on weekends. This role offers flexible scheduling, competitive pay, and the chance to make an immediate impact in our vibrant community. Perfect for students, parents, or anyone seeking weekend-only employment with growth opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve billing issues and process transactions accurately
- Collaborate with weekday teams to ensure seamless service continuity
- Update customer databases and maintain detailed case notes
- Support weekend events and promotions with on-site assistance
- Adapt to fluctuating demands during peak weekend hours
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software and Microsoft Office
- Flexible availability for all weekend shifts (Sat/Sun)
- Positive attitude and stress-management abilities