Job Description
Join our dynamic team at PeakConnect Solutions and enjoy weekends off during the week! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional support to our clients. This immediate hire opportunity offers flexible Saturday/Sunday shifts with competitive pay and comprehensive training. Perfect for students, parents, or professionals seeking work-life balance. Work in our modern downtown Seattle office with stunning views, collaborate with a supportive team, and grow your customer service expertise. Apply today and start your weekend career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with weekday teams to ensure seamless customer experience
- Meet weekly performance metrics for response time and resolution rates
- Participate in weekend team huddles and ongoing skills development
Qualifications
- 1+ years of customer service experience in high-volume environments
- Exceptional communication skills and active listening abilities
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Ability to work independently while maintaining team cohesion
- Flexible schedule availability for Saturday/Sunday shifts (8am-8pm)
- High school diploma or equivalent; college degree preferred
- Positive attitude and problem-solving mindset