Job Description
Join our dynamic team at Metro Retail Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours. This role offers flexible scheduling, competitive pay, and opportunities for growth in a fast-paced retail environment. If you thrive in customer-facing roles and value work-life balance, apply today!
Responsibilities
- Provide exceptional in-person and phone customer service during weekend shifts (Saturday/Sunday)
- Process transactions accurately using POS systems and maintain cash drawer accountability
- Resolve customer inquiries with empathy and efficiency while adhering to company policies
- Assist with inventory management, stocking, and visual merchandising duties
- Collaborate with weekend team members to maintain store cleanliness and organization
- Report operational issues and customer feedback to store management
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 6 months customer service or retail experience
- Availability to work flexible weekend shifts (Friday evenings/Saturdays/Sundays)
- Strong communication skills with ability to resolve conflicts professionally
- Basic math proficiency and comfort handling POS systems
- Valid driver's license and reliable transportation for multi-store coverage
- Ability to stand for extended periods and lift up to 25 pounds