Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Global Solutions Inc. in Tulsa! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for students, parents, or anyone seeking weekend employment with growth opportunities. Apply now to become part of our award-winning customer service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and account-related issues using our CRM platform
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to escalate complex cases effectively
- Contribute to weekend team performance metrics and service quality targets
- Update customer records and maintain detailed case notes in our system
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months customer service or call center experience
- Strong verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage multiple tasks simultaneously
- Weekend availability (Saturday/Sunday) with occasional holidays
- Positive attitude and resilience in high-pressure situations