Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional guest experiences during our busiest weekend hours. Enjoy flexible weekend schedules while representing Charlotte's premier hospitality destination. Immediate openings available – start earning this weekend!
Why Work With Us?
- Competitive weekend pay rates
- Comprehensive training program
- Opportunities for advancement
- Modern downtown Charlotte location
Responsibilities
- Provide exceptional customer service to weekend guests
- Manage reservation systems and check-in processes
- Resolve guest inquiries and complaints promptly
- Coordinate with cross-functional teams for seamless operations
- Maintain accurate guest records and documentation
- Assist with weekend event setup and breakdown
- Uphold brand standards and cleanliness protocols
Qualifications
- Minimum 1 year customer service experience
- Availability for all weekend shifts (Sat/Sun)
- Strong communication and problem-solving skills
- Proficiency with reservation systems
- Ability to work in fast-paced environment
- Positive attitude and team-oriented mindset
- Must be 18+ years old
- Valid NC driver's license (if required for errands)