Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Charlotte, NC! We're seeking energetic professionals to deliver exceptional client experiences during our peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth within a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining client confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to enhance customer satisfaction metrics
- Assist with weekend inventory management and store operations as needed
- Participate in weekly training sessions to maintain product knowledge expertise
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Exceptional verbal and written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently in fast-paced weekend shifts (Sat-Sun)
- Strong problem-solving abilities with attention to detail
- Flexibility to adapt to changing priorities and schedules
- Valid North Carolina driver's license (for occasional errands)
- Background check and drug screen required