Job Description
Join our dynamic team at Tampa Bay Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for growth in Florida's premier hospitality sector. Perfect for students, parents, or anyone seeking weekend work-life balance in sunny Tampa!
Responsibilities
- Deliver outstanding customer service to weekend guests at our downtown Tampa location
- Manage check-in/check-out processes efficiently using our proprietary software
- Resolve guest inquiries and concerns with prompt, professional solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Assist with weekend event coordination and VIP guest services
- Contribute to weekend inventory management and supply replenishment
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Availability to work weekends (Friday-Sunday) including holidays
- Proficiency with reservation systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift up to 25 lbs
- TAMPA LOCALS STRONGLY PREFERRED - knowledge of local attractions a plus
- Valid Florida driver's license (if required for errands)
- Flexible schedule availability including overnight shifts