Job Description
Join Urban Hospitality Group as a Weekend Customer Service Specialist and enjoy flexible Saturday/Sunday shifts in the heart of Charlotte! We're seeking energetic professionals to deliver exceptional guest experiences while working just 16-24 hours weekly. Perfect for students, parents, or anyone seeking weekend work-life balance. Our competitive hourly rates include performance bonuses, and you'll gain valuable hospitality experience in a luxury hotel environment.
Responsibilities
- Provide exceptional guest service at our premium downtown hotel
- Manage check-in/check-out processes and reservation systems
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Assist with event setup and special request fulfillment
- Uphold brand standards through cleanliness and professionalism
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts (Sat/Sun)
- Basic proficiency with hotel management systems
- Valid North Carolina driver's license (if driving required)
- High school diploma or equivalent
- Professional appearance and demeanor