Job Description
Are you looking for a weekend job that offers flexibility and competitive pay? Apex Logistics & Support is currently seeking a dedicated Weekend Customer Service Specialist to join our dynamic team in Los Angeles, California. We pride ourselves on providing top-tier support to our clients, and we need a proactive individual to ensure our weekend operations run smoothly.
In this role, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring a seamless experience. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Responsibilities
- Manage and respond to a high volume of inbound customer inquiries via phone and email during Friday through Sunday shifts.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional demeanor.
- Process orders, updates, and returns accurately within our CRM system.
- Collaborate with the weekday support team to ensure continuity of service.
- Document customer interactions and feedback to help improve our service protocols.
- Adhere to all company policies, including attendance and data privacy standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred (retail or call center experience is a plus).
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Strong verbal and written communication skills.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Ability to multitask and prioritize tasks in a high-pressure environment.